GEPCO Helpline: Your Comprehensive Guide to Customer Support
If you are looking for help from Gujranwala Electricity Power Company (GEPCO), you have come to the right place. GEPCO provides essential electricity services to the Gujranwala region and surrounding towns while ensuring reliable power supply for residential and commercial purposes.
This article is your one-stop resource for accessing the Gepco Helpline, reporting issues and understanding the range of providing services.
GEPCO Helpline Review
GEPCO is committed to resolve customer concerns and ensure uninterrupted power supply. Our helpline is open 24 hours a day, 365 days a year, so you can report a bug, file a complaint and ask about a variety of services. GEPCO focuses on customer satisfaction and aims to respond quickly and efficiently to any issues you may have.
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GEPCO Helpline Numbers
| Service | Helpline Number |
|---|---|
| Official Helpline | 118 |
| Alternate Contact 1 | +92-55-9200504 |
| Alternate Contact 2 | +92-55-9200516 |
| Alternate Contact 3 | +92-55-9200592 |
Physical GEPCO Head Office Address
GEPCO HQ: 565-A, Model Town, G.T Road, Gujranwala
Services offered by GEPCO
GEPCO provides a wide range of services to support its customers. Here are some important services available:
- New connection procedures: If you need a new electrical connection, GEPCO has streamlined the procedure to ensure a hassle-free experience.
- Issuing Duplicate Bills: Lost Your Bill? Request duplicate bills quickly and easily through their helpline or online services.
- Billing Payment Methods: Multiple payment options are available, including online payments, bank transfers, and in-person payments at designated centers.
- CNIC Registration: Simplify your account management by registering your CNIC with GEPCO.
- Complaint Registration: Easily file complaints about service interruptions, billing errors, or any other issues.
- Electricity Tariff Information: Get the latest information on current electricity rates and any applicable discounts.
- Net metering services: For those interested in renewable energy, GEPCO offers net metering solutions for connecting solar power systems.
- Load shedding schedule: Be aware of load shedding times in your area to better plan your energy usage.
How to file a complaint online.
It is straightforward to file a complaint with GEPCO. You can use the e-complaint form available on their official website. Here’s how to fill it:
- your name
- your email
- Cell no
- city or constituency
- Division
- Type of complaint
- Identify the electrical connection
- Details of the complaint
Submitting the form will start the process, and you can expect timely feedback from the GEPCO customer service team.
Gepco Regional Offices and Contact Numbers
Here is a detailed list of GEPCO offices in different areas, with their contact numbers. This information is important for local support.
| Office Name | Phone Number |
|---|---|
| MODEL TOWN SUB DIVISION GRW-1 | 055-9200545 |
| GARJAKHI GATE SUB DIVISION GRW-1 | 055-4218560 |
| CITY SUB DIVISION GRW-1 | 055-9200579 |
| CIVIL LINE SUB DIVISION GRW-2 | 055-9200543 |
| NOWSHERA VIRKAN SUB DIVISION NO.1 N.V | 055-6760015 |
| WAZIRABAD SUB DIVISION-1 WZD | 055-6600921 |
| HAFIZABAD SUB DIVISION-1 HZD | 0547-523421 |
| NAROWAL SUB DIVISION NO-1 NWL-NWL | 0542-412001 |
| SIALKOT SUB DIVISION SKT-1 | 052-9250495 |
Tips for effective communication with GEPCO
When contacting GEPCO, consider the following tips to ensure smooth interaction:
- Be prepared: Keep your electricity bill or connection ID in hand. This will help customer service representatives help you more effectively.
- Be calm and polite: a polite approach can often lead to faster resolutions.
- Follow-up: If your problem is not solved in time, do not hesitate to follow up. Keep track of any reference numbers provided during your initial complaint.
Conclusion
For residents of Gujranwala area, GEPCO’s helpline is an invaluable resource for managing electricity-related issues. Whether you need to report an outage, ask about billing, or ask for help for a new connection, the helpline is equipped to assist you 24/7. This guide will ensure that you have immediate access to the necessary contact information and services.
Frequently asked questions
- What issues can I report to the GEPCO helpline?
You may report any issues related to the power supply, billing inquiries, or service requests.
- What information do I need to provide for identification?
You will need a reference number for your GEPCO bill to be identified.
- What are the complaint filing times?
You can file complaints on GEPCO Helpline 24/7.
- How can I check my electricity bill online?
Visit GEPCO’s official website and go to the Bill Inquiry section. Enter your reference number to view your bill.
- Can I pay my bill online?
Yes, GEPCO offers online payment options for your convenience. You can pay through their website or through partner banks.
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